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Our policy lasts 30 days. If it's been more than 30 days since your purchase, unfortunately we can't offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in the original packaging.

Other items that are not eligible for returns:
* Gift Cards

To complete your return, we require a receipt or proof of purchase.

In certain cases, only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days.

Delayed or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before your refund is posted.

If you’ve done all of this and you still haven’t received your refund yet, contact us at sales@senseybali.com.

Sale or Promotional Items
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges
We only replace items that are defective or damaged. If you need to replace yours with the same item, please email us at sales@senseybali.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send the refund to them and they will know that you have returned their gift.

Shipping
To return your product, please email us at sales@senseybali.com.

You are responsible for paying for shipping costs associated with returning your item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for you to receive your exchanged product, may vary.

We recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.